GENERAL DELIVERY INFORMATION
When your purchase anything from Evansville Overstock either online or at our weekend sale, you can choose to pickup the item yourself or to use our local delivery service. If you choose delivery, we offer professional, local delivery service right to your home for a separate charge. When you make your purchase, your customer service representative will help you schedule your delivery date.
Standard delivery within Vanderburgh Co. (Evansville) is $69-$199 depending on items purchased.
Additional charges apply for deliveries outside of Vanderburgh Co, simply to cover extra time & fuel costs. This is usually an extra $25 for the first county line crossed. Mileage charges are $1 per mile outside of Vanderburgh Co (Evansville).
Our primary delivery area is within 80 miles of the Evansville area – deliveries outside this area may be available and can be quoted.
We currently deliver Tuesday – Friday.
On the day prior to delivery, the store will call to give you two-hour delivery time window.
On the day of delivery, the delivery service will also call to confirm delivery when they are at least 15 minutes away from your residence.
To reschedule a delivery, we only ask for a call at least 24 hours in advance to avoid a redelivery fee.
Any assembly of furniture items will be performed by the delivery service prior to or at the time of delivery for your convenience at no additional cost to you. Ask your sales representative for more information when setting up your delivery, or ask the delivery service when they call to the day before delivery to arrange a time.
Damage is rare, but it does occur occasionally. Contact your sales representative immediately. We ask that you please fill out our short and simple damage claim form on the Warranty Page as well. We will work quickly to replace your items if there is damage. If the items were damaged upon delivery, Evansville Overstock Warehouse will assume the cost of redelivery.
If your purchase does not fit when you get it home, contact your sales representative immediately. A representative will assist you in setting up an exchange (some exclusions may apply) or providing you a credit less any restocking fees (usually 15%-25%). Additional delivery charges will apply, so please measure before you buy.
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