GENERAL DELIVERY INFORMATION

When your purchase anything from Evansville Overstock either online or at our weekend sale, you can choose to pickup the item yourself or to use our local delivery service. If you choose delivery, we offer professional, local delivery service right to your home for a separate charge. When you make your purchase, your customer service representative will help you schedule your delivery date.

Standard delivery within Vanderburgh Co. (Evansville) is $45-$99 depending on items purchased. Large purchases of multiple rooms of furniture can add up to $49.

Mattress-only deliveries within Vanderburgh Co. is $45-$49.

Additional charges apply for deliveries outside of Vanderburgh Co, simply to cover extra time & fuel costs. This is usually an extra $25 for the first county line crossed. Mileage charges are $1 per mile outside of Vanderburgh Co (Evansville).

Our primary delivery area is within 80 miles of the Evansville area – deliveries outside this area may be available and can be quoted.

We normally deliver Monday – Friday.

On the day prior to delivery, the store will call to give you two-hour delivery time window.

On the day of delivery, the delivery service will also call to confirm delivery when they are at least 15 minutes away from your residence.

To reschedule a delivery, we only ask for a call at least 24 hours in advance to avoid a redelivery fee.

ASSEMBLY INFORMATION

Some minor assembly by the customer is required on most furniture items, such as screwing legs on a sofa, or attaching the back of a recliner to its base. Minor assembly requires no tools. However, some furniture items are delivered in carton, and require more involved assembly. If you are able to assemble it yourself, you will save money on your purchase.

Should you require assembly assistance for other items, the delivery service may provide this for an additional fee. Ask your sales representative for more information when setting up your delivery, or ask the delivery service when they call to the night before delivery to arrange a time.

DELIVERY POLICIES

Damage is rare, but it does occur occasionally. Contact your sales representative immediately. We ask that you please fill out our short and simple damage claim form on the Warranty Page as well. We will work quickly to replace your items if there is damage. If the items were damaged upon delivery, Evansville Overstock Warehouse will assume the cost of redelivery.

If your purchase does not fit when you get it home, contact your sales representative immediately. A representative will assist you in setting up an exchange (some exclusions may apply) or providing you a credit less any restocking fees (usually 15%-25%). Additional delivery charges will apply, so please measure before you buy.